Quackenbush Glassworks
Quackenbush Glassworks
Quackenbush Glassworks is a small business. We are dedicated to staying small enough to treat each of our clients with the same respect, courtesy, and attention that we expect when we are spending our hard earned money. We, actually I, make every piece, and the signature on the bottom is my personal sigil. Yes, that's pride; my pride to have made it, and hopefully your pride to own it.
At Quackenbush Glassworks honesty isn't the best policy, it's the only policy. I am not sure this counts as a virtue, as I have always found it to be less work to stick to the truth. When you have questions I will give you the straight answer, probably more than you want or need, so feel free to cut me off if you've had enough. And when you do talk to us, me, you can be confidant that you are talking to the principal, not counter help who can't think past the screen they are currently viewing. GIGO is a current term here.
Our privacy policy is a work in progress, so please check back for potential updates.
We treat your privacy as if it was our own. We do not sell, share, trade or rent your personal
information. We don't know how to sell our customer's information, and haven't the time or
inclination to learn. Blowing glass is MUCH more fun.
I get enough spam in my mail box, and I don't want to become a part of that problem.
To that end: Any information we collect, or that you supply us with
is used soley to process and deliver your order, or request for information.
We are a permission based commercial venture.
I am hard at work developing a newsletter, but if I wouldn't show it
to my mom, I am not going to show it to anyone else. So please feel free to subscribe,
and when publication is immanent I will send you a notice, complete with unsubscibe link
I design all work produced by Quackenbush Glassworks. It is therefor copyrightd. All work published in this website is also copyrighted. Since I rely on my creativity for a living I am a sincere respecter of copyright laws, and expect others to respect my work in the same fashion.
The internet has made the world both smaller and larger. I can go on-line and converse with someone on the other side of the world just as easily as someone on the other side of town. That person and I share a community that has little to do with geography and it behooves both of us to reconsider the concept of 'local' as it relates to how we 'do business'. Quackenbush Glassworks aims to be a local business in this context. Our commitment is to the people we deal with, they are our locale.
TopShipping glass is not for sissies. We package our glass very carefully, paying close attention to the details so you will receive the correct number of pieces. Generally this involves a first layer, or two, of bubble wrap around the piece, or pieces. Next is a first box, packed with peanuts to separate each item, and taped shut. This is normally placed inside of an outer box, also packed with peanuts, an invoice placed near the top, and taped shut. All packages are shipped insured. Needless to say this adds up. We do not, however, mark up the cost of shipping material nor attempt to make an extra profit on shipping. Our standard 10% fee is designed simply to cover costs.
While we accept them, we do not like returns, as they are fraught with breakage opportunities. Despite insurance, carriers are often quick to deny honoring a claim. If you return merchandise to us, you assume the risk of breakage. We are DELIGHTED to do anything to help you avoid a return. Concerned about exact size, color, or shape? Want to know more about how it looks? Need to see it in person? Contact us. We will work something out with you (one of those benefits of dealing with a small business).
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E-mail: kq@quackenbushglass.com Checked regularly.
USPS: Also known as snail mail, but regular as all heck.
Quackenbush Glassworks
13 Cross Rd
Boxford MA 01921
Phone: We don't publish this information, as the only number we currently have is our home phone. No, not adverse to talking to you, just want you to have a courteous experience. We are very hard on phone solicitors, so stumbling over the exact pronunciation of 'Quackenbush' is apt to earn the "we don't buy anything overthephoneclick" response. The other problem with calling me is that I don't answer the phone while I am blowing glass. It is not safe, and the blowing schedule varies widely, particularly during the hot summer months, school year, holidays, and the gray wintery days. Well, it just varies all the time.
So, send me an e-mail with your number, best time to call, and I'll run up my phone bill calling you! If you can, give me an idea of the question and I will be thinking of the possible answers.
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